Program

 

LTAS 2024 will start with an optional pre-conference workshop on digital service technologies organized by the DEXLab and Maastricht Center for Robots on Wednesday from 13:00 until 16:00 (Dec 4).

The official program then will start on Wednesday (Dec 4) at 16:30 with a welcome reception and get-to-know-each-other. Throughout the next two days (5-6 December), you will be attending keynotes from editors of various journals and participating in break-out sessions where we explore diverse ideas of impact supported by senior academic coaches. The conference ends on Friday with a closing reception at 19:00.

 

Reception & Preconference Workshop

Wednesday December 4 2024

Time	Event
12:00 - 13:00	Registration at conference location (Tapijn Kazerne 11)
13:00 - 16:00	Preconference workshop DEXLab and Maastricht Center for Robots (at conference location: Tapijn Kazerne 11)
16:30 - 20:00	LTAS Welcome and registration dinner with social event (Olround Maastricht, Boschstraat 30)

 

Conference Day I

Thursday December 5 2024

Time	Event
08:30 - 09:00	Welcome and late registration
09:00 - 09:30	Opening LTAS organizers
09:30 - 10:00	Keynote Koen Pauwels: To Insight and Beyond: Crafting your Research Product and Impact
10:00 - 10:30	Coffee break
10:30 - 11:00	Keynote Martin Wetzels: These are the Voyages of the Service Community: The Quest for Impact
11:00 - 11:30	Keynote Peeter Verlegh: To Pimp a Butterfly: Creating Research Ideas with Impact
11:30 - 13:00	Lunch and networking (sponsored by AMA SERVSIG and presented by Sertan Kabadayi)
13:00 - 14:00	Panel discussion
14:00 - 16:00	Workshop (in break-out rooms)
16:00 - 16:30	Coffee break
16:30 - 17:00	Keynote Linda Alkire: Creating Impact through Transformative Service Research: Insights for Societal Change
17:00 - 22:00	LTAS social dinner

 

Conference Day II

Friday December 6 2024

Time	Event
08:15 - 08:30	Walk-in and coffee (plenary)
08:30 - 09:30	Workshop (in breakout rooms)
09:30 - 10:00	Keynote Dip Biswas: Harnessing Behavioral Insights to Drive Societal and Managerial Impact: Using Research for Real-world Insights
10:00 - 10:30	Coffee break
10:30 - 11:00	Keynote Jelena Spanjol: The Power of Collectives for Creating Impact
11:00 - 11:30	Keynote Stephanie Noble: From Research to Retail: Creating Impactful Research
11:30 - 12:00	Workshop (plenary)
12:00 - 13:00	Lunch and networking
13:00 - 16:00	Workshop (in breakout rooms)
16:00 - 17:30	Team presentations and Q&A
17:30 - 18:00	Closing remarks and announcement of next LTAS edition
18:00 - 19:00	Closing reception

 

Room overview Tapijn Kazerne 11

All plenary sessions on Thursday and Friday take place in room F0.019.

Breakout room overview:

On Friday, December 6 you can store your luggage in room F1.029.